Language
Ticketing
FAQ
Ticketing Issues
  • Q

    Are disability concessions applicable to foreign disability certificates?

    Yes, as long as you can present a valid proof of disability (regardless of nationality), you can enjoy disability concessions.
  • Q

    If my country does not issue such documentation, can I still receive a concession?

    Yes. If you cannot provide an official disability certificate, we welcome you to bring other supporting documents or explanations for on-site staff to verify, and you can still qualify for disability concessions. If you have any questions, please feel free to contact us in advance.
  • Q

    I want to pay with cash. How can I purchase tickets?

    Cash payment is available for ticket purchases at the TaipeiEYE venue. We recommend arriving early to avoid tickets being sold out.
  • Q

    How can I confirm if my ticket booking was successful?

    You can check the contact email address you provided during booking for an order confirmation email. If you still have questions, please contact customer service via the "Contact Us" page on our official website.
  • Q

    After a successful booking, how can I confirm the showtime information for my purchase?

    ou can check the content of your order confirmation email for showtime information. If you haven't received it or the content is unclear, please contact customer service via the "Contact Us" page on our official website.
Program/Show Performance
  • Q

    Can I eat, drink, or take photos during the performance?

    Eating and drinking are prohibited during the performance, but photography is allowed. Please refrain from using flash and video recording, and respect the performance and the viewing rights of other audience members.
  • Q

    How early should I arrive for a performance?

    We recommend arriving at least 20 minutes before the performance begins to allow ample time for ticket collection and entry procedures.
Venue Space
  • Q

    Are there disability-friendly seats in the theater? Are stairs required?

    TaipeiEYE has accessible seating, and no stairs are required. If you need assistance, please make a note when purchasing tickets or contact customer service to arrange it.
  • Q

    Are there facilities for infants and toddlers?

    The venue have a nursing room or baby changing station. We recommend assessing whether it is suitable to bring infants or toddlers to the performance.
  • Q

    Is there a smoking area?

    TaipeiEYE is a completely non-smoking venue. There are no designated smoking areas inside or outside the building. Your cooperation is appreciated.
Transportation Information
  • Q

    Are there parking lots near the theater? Are there designated parking spaces for people with disabilities?

    There are several paid parking lots nearby, approximately a 3-5 minute walk away. Some parking lots may have designated disability parking spaces, but this depends on on-site availability, so we recommend arriving early.
Other Issues/Questions
  • Q

    What should I do if I lose an item?

    Please immediately contact the service desk or call customer service. We will assist you in checking for lost items and registering them for safekeeping.
  • Q

    Are there luggage storage or lockers available?

    This venue does not have lockers. For large luggage, you may inquire with our service staff for temporary storage assistance; however, space is limited and storage cannot be guaranteed.